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Issues connecting to the database when installing JIRA(v6.4.7) setup in DEV environment.

rachna
rachna October 16, 2017

I downloaded the JIRA v6.4.7 in my local dev environment but when I try to connect to my own database(Oracle) I get an error.

The empty schema was created by Database administrator and the DBA has followed the steps mentioned in the link ( https://confluence.atlassian.com/adminjiraserver071/connecting-jira-applications-to-oracle-802592181.html )
When I test the connection, it shows successful , but when I click on next it shows an error as shown below:

Technical details

Log's referral number: 8c9b87d5-e397-4fe0-b442-53b532e1a930

Cause

Referer URL: http://localhost:8081/secure/SetupDatabase!default.jspa

com.opensymphony.module.propertyset.PropertyImplementationException: while inserting: [GenericEntity:OSPropertyEntry][propertyKey,jira.i18n.language.index][entityName,jira.properties][entityId,1][id,null][type,5] (SQL Exception while executing the following:INSERT INTO propertyentry (ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, propertytype) VALUES (?, ?, ?, ?, ?) (ORA-01950: no privileges on tablespace 'USERS'

))

com.opensymphony.module.propertyset.PropertyImplementationException: while inserting: [GenericEntity:OSPropertyEntry][propertyKey,jira.i18n.language.index][entityName,jira.properties][entityId,1][id,null][type,5] (SQL Exception while executing the following:INSERT INTO propertyentry (ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, propertytype) VALUES (?, ?, ?, ?, ?) (ORA-01950: no privileges on tablespace 'USERS'

))

                at com.opensymphony.module.propertyset.ofbiz.OFBizPropertySet.setImpl(OFBizPropertySet.java:260)

                at com.opensymphony.module.propertyset.AbstractPropertySet.set(AbstractPropertySet.java:502)

                at com.opensymphony.module.propertyset.AbstractPropertySet.setString(AbstractPropertySet.java:300)

                at com.atlassian.jira.propertyset.JiraCachingPropertySet$9.run(JiraCachingPropertySet.java:553)

                at com.atlassian.jira.propertyset.JiraCachingPropertySet.doLocked(JiraCachingPropertySet.java:849)

                at com.atlassian.jira.propertyset.JiraCachingPropertySet.setString(JiraCachingPropertySet.java:548)

                at com.atlassian.jira.propertyset.BootstrapOfBizPropertyEntryStore.setEntry(BootstrapOfBizPropertyEntryStore.java:97)

                at com.atlassian.jira.propertyset.CachingOfBizPropertySet.setImpl(CachingOfBizPropertySet.java:189)

                at com.opensymphony.module.propertyset.AbstractPropertySet.set(AbstractPropertySet.java:502)

                at com.opensymphony.module.propertyset.AbstractPropertySet.setString(AbstractPropertySet.java:300)

                at com.opensymphony.module.propertyset.PropertySetCloner.cloneProperty(PropertySetCloner.java:109)

                at com.opensymphony.module.propertyset.PropertySetCloner.cloneProperties(PropertySetCloner.java:67)

                at com.opensymphony.module.propertyset.PropertySetManager.clone(PropertySetManager.java:79)

                at com.atlassian.jira.config.properties.MemorySwitchToDatabaseBackedPropertiesManager.switchToDbMode(MemorySwitchToDatabaseBackedPropertiesManager.java:62)

                at com.atlassian.jira.config.properties.MemorySwitchToDatabaseBackedPropertiesManager.switchBackingStore(MemorySwitchToDatabaseBackedPropertiesManager.java:80)

                at com.atlassian.jira.config.properties.PropertiesManager.onDatabaseConfigured(PropertiesManager.java:55)

                at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.activateDatabase(DatabaseConfigurationManagerImpl.java:304)

                at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.activateDatabase(DatabaseConfigurationManagerImpl.java:269)

                at com.atlassian.jira.web.action.setup.SetupDatabase.doExecute(SetupDatabase.java:234)

                at webwork.action.ActionSupport.execute(ActionSupport.java:165)

                at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88)

                at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)

                at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)

                at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)

                at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)

                at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)

                at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154)

                at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:152)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:22)

                at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

                at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

                at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:107)

                at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:91)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:45)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181)

                at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85)

                at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:90)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:63)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

                at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

                at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:239)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172)

                at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

                at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

                at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)

                at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)

                at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)

                at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)

                at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

                at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

                at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

                at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

                at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

                at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

                at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)

                at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)

                at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)

                at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:56)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

                at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

                at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

                at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

                at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314)

                at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

                at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

                at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

                at java.lang.Thread.run(Unknown Source)

Untitled.jpgPlease help me out in solving this issue. Please let me know if this is something a DBA has to rectify and what are the steps to be followed to rectify the problem .

Thanks

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1 answer

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Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 16, 2017

Hi Rachna,

First, the article you're using is Jira 7.1, but you're using Jira 6.4.7. You'll want to follow this one instead:

Secondly, you'll want to make sure your Oracle server is supported, so either: 

Can you confirm? I've seen similar errors when the Oracle version was not supported.

Kind Regards,
Shannon

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