Issues getting Hided in JSM HR Board

[Santhosh Raj]

Hi Team,

We are using a HR Service Management and added feature --> Board.
We created some issues and after some days the issues are getting hided in the board.

But I dont know how to unhide the issues or is there any way for setting the date for a month? to hide and others to be visible ?

Please let me know if we options for un-hiding the issues from board section.

[Trudy Claspill]

Hello @Santhosh Raj 

What is the status of the issue that are being hidden? Are those issues in a "done" (green colored) status?

[Santhosh Raj]

Yes I have like 5 green colored and often getting hided. Is it because of the "Done" progress it gets hidden.

Also I want the tickets be hided monthly like that. So is there any option like that @Trudy Claspill 

[Trudy Claspill]

Hello @Santhosh Raj 

The Board feature for a JSM project will hide "done" issues automatically when they have been in a green status for two weeks or longer. This is not a configurable option in that board.

If you have the Jira Software product installed, then you could create a filter to retrieve the issues from your JSM project and create a new kanban board based on that filter. In that type of board the hiding of "done" issues has a few times periods from which to choose.

[Santhosh Raj]

OOPS!!. Then will we receive any update for the board in JSM anyhow.
Because it would be very helpful and is there any way for suggesting it to Atlassian @Trudy Claspill 

[Trudy Claspill]

There is already a change request for it. You can add your vote/comments to it.

https://jira.atlassian.com/browse/JSDCLOUD-13564

And it appears I was wrong on the time frame. According to the change request, done issues are removed after just 24 hours.