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JETI: Service Desk Comment Visibility: Always add internal Comment does not work

Ali El Banna
Ali El Banna January 21, 2019

Hi,

as the Quastion says: I want that every E-Mail send and recived from JETI is handled internally, but unfortunately it doesn't work. Every E-Mail still is public when i.e. sending an E-Mail to a third party vie "JETI" and the third party respnse, the response will be public.

Is there any solution for this?

Best regards,

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Ali El Banna
Ali El Banna January 22, 2019

If I didn't explain it vary well, please let me know.

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