JIRA Cloud is not creating tickets

[Deleted user]

Hi, I have a client who is facing this issue since 2 days ago.

They're a JIRA Cloud user so they can not access to the JIRA Logs to see if the Mail Handler is not recieving the mails with the ticket information or if the Create Issues permissions of that mail aren't correctly condigured.

The client address is https://servicedeskantalis.atlassian.net

PD: I'm reasing this ticket because is the recomendation I have read on this documentation: https://confluence.atlassian.com/jirakb/comments-and-issues-not-created-from-the-incoming-email-handler-779160665.html

[Taranjeet Singh · Accepted solution]

@[deleted] If you want to raise a support ticket with Atlassian for your issue, you need to raise it at https://support.atlassian.com/contact/#/, providing all the details here.

Hope it helps !

[Deleted user]

@Taranjeet Singh thank you very much! I don't realize that I created the ticket in the comunity forum. Sorry!