JIRA Service Desk Auto-Close Service Requests "In Progress" after 3 days, set to Closed

[James Olivo]

Hello,

I am looking for a basic automation to auto-close service requests in JIRA Service Desk when they have been "In Progress" status for 3 days.

I am expecting for the automation to set the status to Close for the service request.

Thanks!

[Jack Brickey]

Hi James,

There are a number of posts in the community around very similar scenarios. The most common of which is to close a issue that has been waiting for a customer response for extended period of time. In fact if you click on the library you might find a template for that very thing. You could use it as a starting point and edit to meet your needs. With that said the basic concept looks like this..Hi James,

There are a number of posts in the community around very similar scenarios. The most common of which is to close a issue that has been waiting for a customer response for extended period of time. In fact if you click on the library you might find a template for that very thing. You could use it as a starting point and edit to meet your needs. With that said the basic concept looks like this…

trigger - scheduled rule running daily

condition - JQL for status moved to In Progress > 3d ago

condition - any others you need to qualify before closing

action - transition to closed

take a shot at the automation and if you need some detailed assistance on it I was back here with where you’re struggling.

[James Olivo]

Thanks Jack, I will look in the library, I wasn't finding results in the community search.

If I could ask a bit more about the trigger - are you defining a scheduled rule or is there something I would preset for running daily