JIRA Service Desk Custom Fields

[Brant Schroeder]

As we have been on-boarding more and more departments into our service desk the number of custom fields has grown exponentially.  I was wondering what you might be doing to limit custom fields or control it's growth?  Do you share fields across service desks?  How do you document them?

[Jennifer Choban]

Hi, Brant,

Our organization recently published a series of blog posts on Battling Custom Field Bloat

(If you are going to Atlassian Summit next month, we'll be giving this info away as a book and making an eBook of it available on our website.)

Note that one of the articles discusses how you can use ProForma - a product I am associated with, to substitute form fields for custom fields.