JIRA Software and Interacting with Users

[Ryan Hinz]

I am looking to do a kanban board with JIRA Software to better manage backlog and releases. I was wondering what others do to connect with users during requirements gathering, UAT, verification, and notification work being complete in production. Since Software does not have a user portal how do you manage the interactions needed. Could you make comments on ticket but then have the user respond via email? What works for you?

[Adam Wicks]

Not sure if this is an option but we use confluence. This allows free open discussion and collection of ideas/requirements which can then be created & linked into the kanban board