Hi all,
We have a user that was getting all their JIRA notifications yesterday, but for some reason these notifications are not getting through today. I have gone through a number of suggestions I have found in other peoples questions on the JIRA/Atlassian forums, but have exhausted what I can think of. Hopefully someone else knows something I can check. Details of issue follow:
User has received one JIRA notification message this morning at 9.19am. Calls me approx 10am saying they have missed a whole bunch of notifications they should have received, because others have received them this morning but they haven't. I checked the following:
- they are an assignee or watcher on all the issues.
- Other people watching or reviewing have received the notification email - she hasn't. No one else has complained of this problem, but that could mean they aren't aware of it yet.
- Project has default notification scheme set.
- email server shows email has not been received by this user to their mailbox. Email from JIRA server goes directly to this server so if it doesn't receive email, then JIRA server must not have sent it.
- created a JIRA group with user that received email, and the one that didn't and sent an email through JIRA to that group - email received by both OK.
So the issue appears to be with JIRA not sending the notification to her for specific issues.
Do you have any suggestions on what further I can check to see where the problem lies?
Note: We are still running JIRA 3.12.3. An upgrade to 5 is in the works, but still testing. The JIRA server itself had some resource issues which required a reboot of Windows this morning, but even after the reboot the problem remains.
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