JSD - Created vs Resolved report - what value/field is the "resolved" pulling from

[Ellen Sulerzyski]

I am setting up some basic metrics for our JSD.  I want to use the Created vs Resolved report but am finding that the report always shows zero (O) for resolved.  Our workflow places all closed tickets in a "Done" status - we are not using the Resolution field.

Anyone know what field or value the report is looking for so it can count the resolved tickets?  Thoughts on how I can get an accurate count for the report?  Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

The date the resolution last changed from <empty> to something <not empty>

>Our workflow places all closed tickets in a "Done" status - we are not using the Resolution field.

You will need to take account of resolution in your workflows if you want most of Jira to report accurately.