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JSD Customer cannot see any of their own requests

Peter Macdonald November 21, 2018

When a JSD Customer logs into the Help Centre they are unable to see any existing requests that they have raised or have been raised by anyone on their company. Significantly, the display shows the text undefined-undefined of undefined.

Undefined.pngNote: We are using Ultimate Theming for Service Desk

1 answer

0 votes
Henrique Bittencourt
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2018

Hi Peter!

It looks like an add-on misconfiguration/behavior.

Can you please try disabling the Ultimate Theming for Service Desk and see how it goes?

Regards.

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