JSM automation rule must copy reporter details onto the requestor field of the cloned ticket

[Oupa Monareng]

Good day Atlassian Community,

I am attempting to build an automation rule on JSM, the auto rule will be triggered when requests are created, and the rule should clone the request to a JWM project, with Summary, Description, Attachments and Priority being copied across as is. Is it possible to copy reporter details (display name) onto the requestor field of the cloned ticket?

[Manoj Gangwar · Accepted solution]

Hi @Oupa Monareng 

You can add the below steps to your automation rule.

• After cloning the issue, add an Edit issue action.
• In the edit action, set the Requestor (or equivalent) field to the reporter of the original issue. You can do this by using smart values:
  • Set the field to: {{triggerIssue.reporter.displayName}}