Jira 7.7 to 8.4 license upgrade query

[Dwayne Pierre]

We are preparing to upgrade Jira 7.7 to  8.4.

However the upgrade planner advises us we need a new license 

The Jira application license page advises we should renew our support,

while the application page confirms our support expires in Feb 2020 

We would like to have our status confirmed so we can proceed with our upgrade 

[Brant Schroeder · Accepted solution]

Dwayne,

 If you are the product owner you can login here https://my.atlassian.com/product and see your licenses and when they expire.  It should correlate with what you see on the application page.   Or you can contact support to have them confirm: https://support.atlassian.com/contact/#/ that your license is still active.

[Dwayne Pierre]

Deleted image since it had information that should be kept confidential.

[Brant Schroeder]

Dwayne,

  I would past the key in one more time just to make sure that it is the same one in your licensing.  If it does not update the expiration then you will need to submit a support ticket to Atlassian https://support.atlassian.com/contact They will be able to help you resolve this.  I also deleted your attachment since it had information that should not be on a public forum.

[Dwayne Pierre]

Thank, you for the delete.  that was pretty stupid on my part 

[Brant Schroeder]

Not a problem best of luck with your upgrade.