Jira Automation: How to send mail only to added User

[Daniel Triftshaeuser]

Hello everyone,

I created a new User custom field of field type "User Picker" which was created out of the necessity to have multiple assignees per issue.

Now I want to introduce an automation rule that sends a mail to the new assignee in the event that one is added.

How do I manage to only address the newly added member, without sending a mail to all previous assignees as well? I am struggling to use the smart value {{fieldChange}} for this, as it only fetches strings at best and I cannot get the email address from this.

Any advice is highly appreciated, thanks in advance

Best Regards

Daniel Triftshaeuser

[Simon Schwab Mariño]

Hey everyone!

The trick is not using the {{fieldChange}} variable as you might initially think. I have posted a complete elaboration on this question. I hope it helps!

Best
Simon

[Daniel Triftshaeuser]

Hey Simon,

thanks for your detailed write-up on the other question.

The topic has lost some of its urgency since I first asked the question here, who would have guessed :D

I'll be sure to test your solution when I get around to it and let you know if that works / would have worked for my use case.

BR
Daniel

[Simon Schwab Mariño]

No worries, I figured. :P

I just put it here for completeness in case anyone else comes across this post looking for a solution.

[Joshua Wyss]

I'm trying to do the same thing 2 years late. Anyone able to do this yet?

https://community.atlassian.com/t5/Jira-Software-questions/Jira-Automations-Send-email-to-new-changed-person-in-user-picker/qaq-p/2193259

[frother]

Hi Daniel,

Thanks for reaching out.

Unfortunately, that is not possible at the moment. You were going down the right track, fieldChange is the correct thing to use, but it only gives you the accountId. 

We have an open issue in the backlog to implement a way to use this to find the complete user (with email).
https://codebarrel.atlassian.net/browse/AUT-725

Sorry,
Scott

[Daniel Triftshaeuser]

Hey Scott,

thank you for you answer.

What a shame, but hey at least it is being looked into.

Best Regards

Daniel

[Hans]

I have a similar use case and am looking forward to this feature being available!