Jira Custom Field Properties doesn't exist

[mliu]

Hello,

I am attempting to access the `properties` field on a custom field with Jira Smart values inside Jira automation. For example, with the reporter field (not custom), I can do :

issue.reporter.properties returns 

response :  `jsw-onboarding-checklist.open-task, metadata, jira.user.issue.should.show.welcome.message, jsw-onboarding-checklist.create-project-task, navigation_next_ui_state, jsw-onboarding-checklist.dismissed, jsw-onboarding-checklist.has-ever-seen-route, help_button_ui_state, jsw-onboarding-checklist.open`

however when using a custom field, doing the same thing returns null

issue.customfield_XXXXX.properties 

response : null

both `issue.reporter` and `issue.customfield_XXXXX` return an object that looks like a user : 

• {

  • self: "https://etsy.atlassian.net/rest/api/2/user?accountId=XXXXXXXXXXXXX",
  • accountId: "XXXXXXXXXXXXXXXx",
  • emailAddress: "hello@hello.com",
  • avatarUrls:{

    • 48x48: "url_removed",
    • 24x24: "url_removed",
    • 16x16: "url_removed",
    • 32x32: "url_removed"

    },
  • displayName: "Michael Liu",
  • active: true,
  • timeZone: "Etc/UTC",
  • accountType: "atlassian"

  }

Why can't i access `properties` on the custom field?

[Petter Gonçalves]

Hello @mliu

Thank you for reaching out.

For custom fields, a specific set of smart values are configured to return the available properties. You can check them in the documentation below:

Available properties for Custom fields

Let us know if you have any questions.