Jira Email Handler: Need "Reply to" as Reporter and not "from"
We are having an issue with the jira service desk email handler on cloud, when someone sends an email to this_email@domain.com (this_email@domain.com is a google groups email), when the email comes into jira service desk, the reporter of the ticket is "this_email@domain.com". The reporter should be sender@senderscompany.com (which is the reply to for the email).
The main problem is that the jira email handler should be looking at the reply to of the email and not the "from"
I have attached a picture of the email from gmail's end which shows the discrepancy between the "reply to" and the "from".
The root problem is within google groups (and I am following that route as well). The "reply to" and "sender" discrepancy issue is not consistent, where some emails flow through properly ("reply to" and "sender" are showing up the same).
