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Jira SS Connector- Private Key does not match value in Jira

Stephanie Hansen
Stephanie Hansen December 16, 2022

Starting 12/15 at 10:54 PM... all SmartSheet Jira Connectors failed...: Private Key does not match value in JIRA. Please verify that the Private Key in your JIRA Application Link matches the value in your Smartsheet for JIRA Host listing. 
When I go into connector themselves...all Jira field mappings have been wiped out (Blue highlights should be Jira field names).  Has anyone seen this before?

Also: Tried to create a NEW connector getting same Private Key error. 


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Kristin Watson
Kristin Watson
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December 16, 2022

We are having the same problem as well.

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Matt Baker
Matt Baker
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December 16, 2022

We're having the same problem with our SmartSheet Jira Connector. I raised a support issue with SmartSheet just a few minutes ago. 

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