Jira Service Desk - Can a customer email a request if they haven't yet signed up?

[Neil Wheeler]

Using Service Desk On Demand with public signup and the email channel enabled. Does a customer need to create an account before they can create a request by email?

Thanks. 

[Joseph Huynh · Accepted solution]

Hi Neil,

Your customers do not have to create accounts if they dont wish to do so. They can work entirely using emails. For email to ticket workflow, JIRA Service Desk sends 2 emails after users created a ticket. 1st email to acknowledge the ticket creation, 2nd email is for user account setup. Via JIRA service desk 2.0, it's a user account and you wont be charged a JIRA license for this.

Bests,

Joe

[Neil Wheeler]

Thank you