Jira Service Desk Implementation Plan

[Tran_Hoang_Hai]

hi Community,

i am trying to find out Jira Service Desk implementation plan for brand new case. i mean once i placed an order, then what is next steps? who will help us to complete all the work to build up the system and ensure the system work as desired. Or, we have to do it by our-self? any product support from the very beginning phase?

i made lots of search, but there is no information for the implementation part

[Jack Brickey · Accepted solution]

If you need assistance consider the Atlassian Partners.

[Michael Wohlgemuth]

Greetings,

im not sure if you are asking for someone to setup your JIRA Service Desk. If so, there are 2 options:

1. Someone within your company learns how to do it and does it
2. You pay someone who does it for you

These are all the options known to me.

regards

[Tran_Hoang_Hai]

Hi Michael

Thank for your sharing.

Just wonder that Jira will not support in, example, customer portal layout customization but we need to contact their partners? and any issue in workflow design, configuration as well, am i right?

[Michael Wohlgemuth]

Hi @Tran_Hoang_Hai 

that is partly true, yes. Atlassian will support you when youre running into technical issues with your instance, or issues with upgrades and such, but they do not support you in setting it up as far as i know.

HOWEVER, even though they dont do that directly, they do indeed provide loads of trainings and documentation to guide you to a great JIRA SD Project.

Also, there are some great articles on this very community site which potentially could help out. One of them is here:

https://community.atlassian.com/t5/Jira-Service-Desk-articles/Jira-Service-Desk-Don-t-be-afraid-the-journey-begins-with/ba-p/866401

A list showing more than one is here:

https://community.atlassian.com/t5/Jira-Service-Desk-articles/bg-p/jira-service-desk-articles?sort=views

Hope that helps somewhat.

regards

[Tran_Hoang_Hai]

thank you so much Michale