Jira Service Desk - Prevent Customers from changing passwords

Hello Community,

We would like to prohibit our customers from changing their Jira Service Desk passwords.

What is the most effective way to handle this, so it only impacts customers and NOT other users?

I don't want to modify the base code either (although I strongly considered it).

Thank you!

2 answers

1 vote

Is there any reason why you want that your customer can not change the password?

I would consider this as a little bit insecure.

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I will be synching their password via api. I.e when their PHP app password changes I’ll update their JSD password to the same password.

This will keep the in sync.

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0 votes

Ok, thanks for your explanation.

I have never seen something where this can be configured, but maybe someone else has an idea of knows a way to do this.

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Can both apps share a common LDAP source or a cloud solution like Callsign.com ?

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