When a user contacts a service desk licensed agent via Slack, the Agent creates a ticket in Slack using the Jira app and /jira command.
This Agent gets automatically assigned as the Reporter, and even though we change the Reporter to be the User who initially contacted the Agent, the User can't see this ticket in THEIR tickets within the service desk portal.
Nor can they see the ticket using the url link, even if they are tagged in the ticket comment body, or assigned in the Request Participant field.
Furthermore, if another user is set as an Approver in a ticket created by the Jira app, the Approver can't see the ticket unless they have a Service Desk Agent license.
How can I solve this?
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