Jira filter for Service Desk project not showing in Confluence

[Peter Johansson]

Hi,

We're running all tools in the Atlassian cloud.

I've a JSD project and I want to show the incidents with some information in Confluence. I don't want to add all users as agents in JSD, i.e. provide a read-only view of the incidents.

I've created a filter that filters out based on the project, issue types, statuses etc. The filter is open for anyone.

Adding the filter using the Jira issue macro in Confluence is not a problem.

The Jira filter and Confluence page is working for me as an admin but for other users the page is showing no data and the filter doesn't return anything when viewing it in Jira.

As said, filter is open to anyone.

Confluence page permissions should be ok since users can view the page and also other pages within the space.

I've tried adding users as Service Desk Customers, tried to add user groups and users to the people section of the JSD project but without any luck.

What am I missing to get this to work?

[Hernan Halabi - Elite IT Consulting Group · Accepted solution]

Hello @Peter Johansson you should have the following things into consideration. The query must not contain any JSD specific custom field on it (request type, organization, SLAs). Users should have browse permissions for that project.

When showing it in confluence I would expect the same query restrictions but with the columns shown as well.

[Peter Johansson]

Thanks @Hernan Halabi - Elite IT Consulting Group

The query doesn't contain any JSD specific custom fields.

It was the browse permission that was missing. I thought it would be enough to set a user or group to "Service desk customer". When giving browse permission to a group that has access to the Jira project as well solved the problem.