Jira service desk - How to produce 5 year reports

[Karyn Tooke]

It seems Jira Service Desk custom reports only go back 1 year, why would Jira only offer 1 years worth of data when audits can go back 5 years?? We shouldn't have to use Jira Software filters to find historical data. Thanks in advance.

[Angélica Luz · Accepted solution]

Hello Karyn,

Currently, it's not possible to go back further than a year on the Service Desk reports. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-2188
Please, click on vote and watch in order to hear about updates on the development cycle.
The workaround, for now, is to do what you are already doing, using filters on Issues and Filters to set the necessary date or the option startofyear("-5").

Regards,
Angélica

[Karyn Tooke]

Yes thanks, I've voted on the feature request :)

[David Selleos]

@Angélica Luz Can you provide a workaround solution? The feature request has no movement and we need to pull trend analysis. 

[Robert Nadon]

you can create a custom report from a programatic standpoint using the CLI.   Grab the issues through a jql and then go through each issue and grabs its history.   Now you have all the data, just write a prgoram to get all the data you need and display it in say a google chart or whatever tool you like