When we receive new issue in Jira service desk and we link it to Jira software, if the status on Jira software ticket change why status on JSD not synchronize with it ?
Hello @Manus Tangtirawat
Because they don't synchronize by default there are few ways to achieve this
Workflow, Jira Automation, Scriptrunner
https://community.atlassian.com/t5/Jira-questions/changing-issue-status-automatically-for-linked-issues/qaq-p/46979
https://community.atlassian.com/t5/Marketplace-Apps-questions/How-do-I-automatically-trigger-a-status-change-on-a-linked-issue/qaq-p/604736
https://community.atlassian.com/t5/Jira-questions/Change-status-of-linked-issue-base-on-linked-issue/qaq-p/753811
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