Jira smart value for {{issue.description}} in email is all on one line

[Laura Hanna]

I am creating automation to will send an email with the issue description in it. But when I get the email is show the description all on one line.

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Laura Hanna 

Try converting the Issue description to HTML using the following smart value: 

{{issue.description.html}}

I hope this helps!

Best regards

Sam

[Laura Hanna]

THANK YOU! That worked!!

[Igor Medeiros - Modus Create]

Hi @Laura Hanna

Our app Notification Assistant for Jira can help you with this scenario.

It allows you to customize and manage notifications independently of Jira's bundled notifications.

It includes features like fully customizable templates, where you can add custom fields, images, approval actions, etc., the possibility to create custom notification rules, notifying on your own changes, and more.

Feel free to reach out if this is of your interest.