Jira v8.5.3 and Jira Service Desk email ticket

[Ankit Jain]

Hi we are using Jira v8.5.3 and also Jira Service Desk

My requirement is like is their any way I can create a system of email2ticket

For example someone mails to jira admin email id and ticket gets automatically logged in Jira Service Desk?Is this possible?

If no , what are alternatives

[Florian Bonniec]

Hi,

You can configure a project to read from a mailbox and create issues or comment if the issue already exist. It will use the object as issue summary and body as description.

https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

This is the best solution.

You can also do it using the incoming mail handler but it will use a défaut user account to register issues or comment if the user who send the email do not have a Jira account/ license.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

If both solution do not work for you and you need to parse the email body do fill custom fields you can go further with apps such as JEMH

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh

Regards