Licensing - Payment processed but no key seen

[Bill Sim]

Hi,

I believe payment has been processed, but it has not turned up on my atlassian account as being paid with a key...

Cheers,

Bill

[Frank Polscheit]

Yes, please contact Atlassian team directly as they are my official reseller handling that process.

Kind regards,

Frank

[Boris Berenberg]

If the license does not appear in your my.atlassian.com portal then you did not purchase the product. Please double check to see if there was a payment registered by your credit card. If you see one, but no license, please open a support issue with us at https://support.atlassian.com/ If there is no charge on your card, then please just purchase it again.

[Bill Sim]

Payment has indeed turned up on our card, hence my concern.... Ok, I'll re-raise the issue over there...