Lost permission to manage sprints once I modified the scrum board filter to include service desk

[Jessica Malenfant]

Hi Community! 

I just successfully created a new scrum board for a JIRA software project and set-up sprints. Then I modified the filter query for the board to also include tickets from a Service Desk project and am now able to see both service desk and jira issues in the same backlog and can move both types of tickets and issues into sprints. However I have now lost the ability to manage sprints even though I am an admin in both the service desk and the jira software project.

I read though this post but am still having trouble figuring this out. 

https://community.atlassian.com/t5/Jira-questions/How-to-merge-ServiceDesk-ticket-with-sprint/qaq-p/1136908

Thanks for any thoughts or ideas. 

[Trudy Claspill · Accepted solution]

Hello @Jessica Malenfant 

Welcome to the Atlassian community.

Is the Service Desk project a Company Managed project or a Team Managed project?

Do you have the Manage Sprints permission in the Service Desk project? You will need that to manage sprints in a board where the filter includes the Service Desk project.

Can you show us the new board filter? Did you explicitly add the Service Desk project to the filter, or did you add some other criteria that in practical terms will probably only find issues in the targeted Service Desk project?

If you don't explicitly name the projects you want to search in the board filter, then Jira interprets that to mean you want to search all projects for issues. Then you need Manage Sprints permissions in all projects across the entire Jira system, even if the results of the board filter only find issues in a few projects.

[Jessica Malenfant]

I just wanted to say thanks - this issue came up again today and I remembered your suggestion and reminder to make sure that the user has the manage sprints permission for every project included in a board. Thank you!

[Trudy Claspill]

I'm glad I could help.

If my response helped you solve your issue, please consider clicking on the Accept Answer button. Though it looks like your latest response may be from a different account, and only the original author of the post (or a Community Leader) can mark an answer as accepted.