Matching on a date/time field if empty

[David Loszewski]

I'm attempting to run a rule to transition an item when someone deletes the date from the date/time field I have called "Upgrade Date".  It moved it into the "Scheduled" transition ok if I enter a date in, but if I remove the date so it's empty, it doesn't seem to be matching.  Any ideas what I could be doing wrong? 

[Trudy Claspill]

Can you show us the details of the "ELSE-IF: all match" branch, specifically the details of the condition to check the Upgrade Date field? I suspect there is something off about the "Upgrade Date equals Empty". Instead i would probably try a JQL condition there.

[David Loszewski]

I'll try the JQL condition instead

[Bill Sheboy]

Hi @David Loszewski 

Please try what Trudy suggests first...and if you still see an issue...

According to some other recent posts I've seen, there still appear to be issues with IS EMPTY tests on custom fields which have been cleared of a prior value.  So another way to solve this (using your same trigger) is with a couple of advanced compare conditions to check the changelog:

• if {{issue.changelog.Upgrade date.fromString.length()}} is greater than 0, and...
• if {{issue.changelog.Upgrade date.toString.length()}} equals 0

Please look here for more details on change log: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/#Smartvaluesgeneral---changelog--

Best regards,
Bill