My Organization Admin is no longer with the company.

[Samantha Tan]

I am trying to contact the Service Request Support to help either promoting myself to Org Admin or disabled the 2FA of the ex-employee so that i can access to her account with no avail. I was keep lead to the AI chat.

I was given her login ID and password but unfortunately she had turn on her 2FA and the verification code sent to her company email which had been long gone.

Is there a way to either:

- add me as a new Org admin, or

- get rid of her 2FA?

[Karan Sachdev]

Hey @Samantha Tan

Welcome to Atlassian Community!

You'll have to raise a support request to get this addressed. Select the product as 'Cloud Administration' and enter your site URL to proceed.

The support team will validate the details and help you get the org admin rights.

Thanks!

[Samantha Tan]

NO GOOD.

I tried to raise the support ticket but keep leading me back to the AI Chat and going rounds.

My URL as follows: e2i-mis.atlassian.net

I've been trying to submit but endless loop to the AI Chat and asked me to log a support ticket. This is frustrated. 

[Samantha Tan]

I can produce the purchase details if u need  it.

[Alexander Hohmann]

Getting rid of 2FA would be a typical Org Admin task. So if you cannot contact the former Org Admin any more, then your likely best go-to would be Atlassian Support.

And then best would be to henceforth always have at least two Org Admins, but of course you have already thought of that. Sorry that your predecessor hasn't.

[Samantha Tan]

NO GOOD. Can't get to launch a support ticket as the AI chat keep leading me back to the same Contact Support page endlessly.