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Need help in creating a automation email with issue custom field

Gary Quay
Gary Quay
Contributor
August 19, 2021

Hi i am trying to create a automated email to a service desk but was having issue with the when displaying the custom fields of the request type on the email 

 

 

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Magdalena Zhisheva
Magdalena Zhisheva
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August 20, 2021

Hi @Gary Quay 

What exactly is the issue with when displaying the custom fields of the request type on the email ?

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