Need to cancel this subscription and I will not pay any bill because this is a free trial

[Richard Song]

Need to cancel my subscription.

I never applied for Jira Premium.

Also your support portal has a bug, it is contiuning refresh the browser..  

[Trudy Claspill]

Hello @Richard Song 

You can cancel a subscription by following the guidance in this document:

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

If you have questions about billing you can reach out to the Atlassian Billing, Licensing, and Pricing team by completing the form on this web page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

FYI - this is a user community so we don't have access to billing information or the sites created/managed by other Atlassian customers. But we're happy to offer advice and point you towards documentation and other options to solve your issues with the Atlassian products

[Sascha H_]

Hi @Richard Song ,

funny. I had the exact same experience.

In case you wanna still test around you can either go via cockwheel -> settings to 'Billing' , find your jira site/app and click on Manage (right hand side). There you can 'Change plan' and again set it to 'free plan'. 

Or via admin.atlassian.com and there 'Billing'.

It will then say it will change to free with the next period and have an air of 'but you owe us one month'. Well, you don't. At least I did not, as was confirmed by Atlassian sales.

And the browser refreshing issue ... I had this also... kinda forwarding, login in, jumping back, forwarding in a loop. Couldn't reproduce it though. Just vanished.

So, I'm glad you posted it. Dunno why all this is behaving in a way one has to constantly doubt ones sanity these days.

Cheerio,

Sascha

[Sascha H_]

Nope, it was there now right again... and different than before. Just refreshing over and over again, like you mentioned.