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Need to write a query that will show tickets about to autoclose

Rick Baker July 8, 2020

We have SD setup to autoclose tickets that are in the status of "waiting on customer" if they are in this state for 5 days. The smart value of autoclose is available but I don't understand the syntax to make this work. Example:

project = CSD AND status = "Waiting for Customer" AND "Autoclose 3 day warning" is TRUE

Any help is appreciated

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