New request type created in IT Service Desk can not be edited. Works fine in other service desks

[Ramin Ghanbari]

When I create a new service desk request in a specific service desk and want to Edit Fields, the editform won't load. while if I do the same in any other service desk it works fine.

+ Jira Server v7.6.2

[Gabriel Senna]

Hi Ramin,

Are you still facing this issue?

With so, I'm going to need additional information, to better help you.

• Is just you that is facing this issue?
• Are you able to delete the form?

With this information, I should be able to better help you.

[Ramin Ghanbari]

Hi Gabriel,

Yes, the issue is still there. Working on it with Atlassian support team.

* well, I've tried to do the same with other admins account on other PCs. (the same problem) 

* yes, I can delete the form but I have the same issue with any other new forms I create in this specific service desk. (new forms in other service desks are working just fine)