No matches for drop down field

[yousef.ismail]

I have a costume dropdown field with 5 selections, when attempting to filter based on one of these values I am met with the error that the selection does not exist even though it definitely does.

Anyone have any thoughts as to why I am seeing this error?

[Antoine Berry]

Hello @yousef.ismail ,

It looks like there is an issue with your custom field context not allowing these values for the selected issue type / project. Please see this KB.

Let me know if that helped.

[yousef.ismail]

Thanks for your assistance @Antoine Berry  but unfortunately that did not help,

I have ensured that the context for that custom fields is correct and assigned to the right project/issue type.
The strange thing is that the dropdown list appears when I am trying to create the filter using JQL, but not when trying to use the basic builder

[Antoine Berry]

So I tried to replicate your issue, with success it seems. Here is my select list configured with two contexts :

 

When I try to filter this field, I indeed get the same warning : 

But not in advanced mode : 

So I would definitely double check in your field context that these values are correctly set for your project. Also note that I am on server.

[yousef.ismail]

Yes, I did check and can confirm they are the same under the context screen.

So is there anything I can do to fix this? 

I am on Jira Cloud.