Multiple approvals in Jira Service Desk workflow

[Vincent Dansereau]

Anybody ever this kind of error and figured out why it was happening ? : 

"/rest/servicedesk/approvals/1/approval/2142/approve [approvals.internal.workflow.WorkflowApprovalServiceImpl] Approval automatic transition wasn't executed, message: AnError{httpStatusCode=500, errorCode=none(), message='sd.approval.error.unable.to.perform.transition"

JIRA v7.4.4

JIRA Service Desk v3.7.0

[Vincent Dansereau]

Makes sense! 
Thank you

[Gezim Shehu [Communardo]]

I cleared JIRA internal caches (using Script Runner built in function).

Also tried approving with different users.

Same results. On the same approval step.

[Vincent Dansereau]

Could it be a cache problem?

[Gezim Shehu [Communardo]]

I am able to reproduce this on a 4 approvals workflow). At the 4th, the error always occurres.

[Vincent Dansereau]

Not yet. We suspect either a network issue or a data integrity problem.

[Gezim Shehu [Communardo]]

Did you find where the error was?

[Billy]

@Vincent Dansereau

The error message that you received has to do - presumably - with either your Server (if you are hosting the service desk instance) or Atlassian's servers.  All that the status code means is that there was some error server side.  You can read a bit more about why that code might be returned in an HTTP request here.