Notification email domain has changed and no longer delivered

[Darren Chappell]

All of our projects are set up to use the default notification schema and set to use the following email address: jira@<companyname>.atlassian.net

This was working fine until last week when mails started getting sent from jira@mail-us.atlassian.net which is getting blocked by our email filtering.

It shouldn't be a problem to add jira@mail-us.atlassian.net  to our whiltelist but why would this have suddenly changed last week, and why are notification no longer adhering to the schema / project settings?

[Piyush A (STR) · Accepted solution]

Kindly check with your Messaging team on this, there could be a chance that company policy (your SMTP Team) might have added a new restriction causing this to be 'not delivered'.

On another case - try sending a test mail (if you're jira admin), and check for the notification testing based on the user action.

[Darren Chappell]

Thank you Piyush Annadate. It turns out it was the fault of internal security who had incorrectly blocked this address, thanks for your help.

[Piyush A (STR)]

Glad, that helped!