Please let me know how to make the notifications sent from Jira service desk to be marked as "High Importance" .
For example: When a Incident ticket is created with Priority High, the notification email to the assignee or watchers should be sent by High Importance marked.
Hi guys.
It seems to send emails with a "high priority" flag it is enough to add the header "X-Priority" with the value of "1" (The most important). Info is taken from here http://www.chilkatsoft.com/p/p_471.asp
P.S. Email is sent like that:
import com.atlassian.jira.mail.Email;
...
final Email email = new Email(emailAddress);
email.setSubject(emailSubject);
email.setBody(getBody(template, context));
email.setMimeType("text/html");
email.addHeader("X-Priority", "1");
ComponentAccessor.getMailQueue().addItem(new SingleMailQueueItem(email));
Dear Rilwan, have you found some resoultion without any additional extensions?
I want to set this as well. If someone know how to set this please help :)
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This is sad to hear. I couldn't set this either and it is hard to search anything in this topic. This is why I have set Jira automation, to send notification on Teams Channel if something important will happen.
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We use "Automation for Jira" Addon for this exact task - the automation checks new tickets for keywords and adds labels to the ticket and escalates it up the work flow - additionally the latest updates to the addons make it so easy to use that my project leads are able to configure it without the need of an admin.
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we want emails sent from jira to be marked as "High Importance". Example: In Outlook.
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