Notifications when a issue is commented on

[Tim C]

I have a question about notifications. Here is my scenario. Say a issue is created and someone is assigned to it, but a user who is not a "reporter", "assignee" or a "watcher" comments on that ticket. Why arnt the "reporter", "assignee" or "watcher" notified of the new comment. My notification scheme is setup to notify those users if someone adds a comment, but they arnt being notified. Does anyone have any solutions or ideas of how to get around this? Or am i doing something wrong. Thanks

[Nic Brough -Adaptavist- · Accepted solution]

Sounds like you've checked the basics, so there's a whole set of stuff I could start telling you to look at next, but it's easier to point you at https://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshooting and see if anything on there jumps out at you!

[Tim C]

Thanks for the quick response. There was a issue with the pop server being used. Issue has been fixed