Only "Service Request" issue types show up in customer portal?

[Robin van Es]

Whenever a user creates an issue, he/she can view their own issues just fine.

However, when we create an issue, the reporter (customer) can only see it once we set the request type to Service Request.

But we would still like to use the other request types to distinguish issue types, and have them visible for users on the customer portal. Is this possible to do?

Thanks in advance

[Meck · Accepted solution]

Hello @Robin van Es,

You can solve your problem with this documentation https://confluence.atlassian.com/servicedeskserver030/setting-up-request-types-761768780.html

Lemme know if you still have any doubts. 

Regards.

Lameck.

[Conor McCann]

I can see only see requests from the portal not the incidents.