Parse Emails

[Destiny Porter]

Hello Everyone, 

I am looking for a way to parse emails and update particular ticket fields. For instance, If I have an email of the type below I would like the following:

Emai: 

subject: this is an alert 

Alert: Sensor 

Server: 1 

Ticket fields: 

Summary = This is an alert

Alert Type = Sensor

Servers involved = 1

I know that this can possibly be achieved with Automation but I wanted to know if there is plug-in or any other way I can parse emails before they become a ticket. 

Thanks in advance.

[Fabio Racobaldo _Catworkx_]

Hi @Destiny Porter ,

you could try the following plugin https://marketplace.atlassian.com/apps/4832/enterprise-email-handler-for-jira-jemh?hosting=cloud&tab=support

Hope this helps,

Fabio