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Prevent automatically change in status of issue?

Manish Kumar July 24, 2019

On replying to customer the issue moves to "In Progress" status from "To Do". How to stop this automatically change in status?

 

1 answer

0 votes
Thomas Deiler
Community Champion
July 24, 2019

Dear @Manish Kumar ,

most probably this is done by an automation rule of your JSD project. Jump to the project settings and click on "Automation" to see and check all rules.

So long

Thomas

Graham.Wilson
Contributor
July 26, 2019

Specifically you need to disable "Transition on Comment" within Automation.

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