Problem no fields in Service Desk Customer Portal / "There's nothing in this portal yet."

[KDSI Sàrl]

Hello,

I have a problem with Jira Service Management.

I just created my project but now I want to invite clients by email to access the platform and when they access the portal there is no button to create tickets and ask questions (

There's nothing in this portal yet.).

Can someone explain to me how to do and assign permissions to a user so that the 2 buttons appear, a field to create tickets in the project and another to ask questions ?

URL: https://XXXX.atlassian.net/servicedesk/customer/portals

Can anyone help please ?

Thanks in advance,

Regards

[Samet Yildiz · Accepted solution]

Hello @KDSI Sàrl

did you configure or created request types for the customer under Project settings --> Request types? Are there request types already?

Regards

Samet

[KDSI Sàrl]

Hello,

Thanks it's ok. the fields were hidden in request types.

Have a nice day,

Regards.

[Rodolfo Romero - Adaptavist]

A couple of things I'd like you to confirm.

• Is this behaviour happening for everyone, including you or just the end users?
• Did you create the Requests Types in the project settings section?
• Are these Request Types part of at least one group? The way Request Types are hidden from the portal is by removing them from all groups.