Problems with email notifications

[Emmanuel Rasetto]

Hi all, we are having troubles with email notifications. Since last week jira stopped sending notifications to our emails. We have checked the notification scheme and everything seems to be ok. We have developers users and support users, developers can receive emails normally but support users are having this problem.

[wonga]

HI Emmanuel, Please see this post think it can help https://community.atlassian.com/t5/Jira-questions/stopped-receiving-email-notifications/qaq-p/329658

[Emmanuel Rasetto]

Hi, I tried following the steps from that post, but still can't solve the problem.