Public Sign Up - ServiceDesk Issue

[Benjamin Richards]

Hi,

We're setting up monitoring to push throuh to servicedesk and get the following error "27/Nov/18 1:28 PM FAILURE Signup is not currently available"

How do we get around this?

[Ismael Jimoh · Accepted solution]

Hi Benjamin,

Check in your project if it allows anyone to create tickets.

To confirm this, do the following:

1. Go to {{Your Project > Project Settings > Customer Permission}} page.
2. Select the option "anyone can email the service desk or raise a request in the portal".
3. Save the change.

This is what restricts public sign up to my knowledge.

[Benjamin Richards]

I dont have the option to do this? we're using JIRA cloud..