Hello, I need to get a count of all tickets that were unresolved on January 1,2021 so that I can give a true comparison of the improvements in the backlog. Anecdotally, I know that we decreased the backlog by about 100 tickets but I can't seem to get a good query to support this.
maybe this...
status was not Done BEFORE 2021-1-1
you would want to adjust for any 'done' statuses
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