24 months maintenance after user tier upgrade

[Martin Nedbal]

We have renewed our maintenance recently for 24 months and now found out that we need to upgrade to 50 user tier. Can we upgrade with 12 months period? What then happens with the already paid support for 24 months?

[Earl McCutcheon]

Hello Martin,

This is covered in detail in our licensing FAQ at the following sections:

• https://www.atlassian.com/licensing/purchase-licensing#payments&refunds-6
• https://www.atlassian.com/licensing/purchase-licensing#upgradingserverlicenses-2

But Ultimately just reach out to the Customer Advocates team at https://support.atlassian.com/contact  as a billing and licensing question and they will walk you through the options for your account.

Regards,
Earl