Add existing customer as a jira user?

[Deleted user]

So I have some customers on a Jira (Cloud) Service desk. I need to add them as jira users. I can't seem to find out how to do this?

[Manon Soubies-Camy · Accepted solution]

Hello Timothy,

I find my JSD customers by going to https://yoursite.atlassian.net/admin/jira-service-desk/portal-only-customers (Site administration > User Management > Jira Service Desk).

When I click on a customer, there is a button Migrate to Atlassian account:

I haven't tried it out but when I click on this button, it reads:

When you migrate a user, we transfer their requests to the Atlassian account and give them a new user key. Their portal-only account can't be unmigrated or reactivated.

So I think it does what you're looking for.

Hope this helps,

- Manon

[Deleted user]

Thank you. The funny thing was that the menu entry did not exist. My colleague could find it but not me!

He sent me a direct link and then it appeared, as if by magic and is now visible to me.

[Alexey Matveev]

You need to give application access to the user . Go to Settings->Applications->Application Access. For each application you will see groups in which a user must be to have access to a certain application. Choose the application, to which you want to add the user, and add the user to any of the groups, defined for the applicaton.

[Deleted user]

That is exactly the problem. The customer is not found when entering the username.

Neither from Site Administration -> Group -> Add user OR Application access ->Grant Access ->Grant application access to users

[Thompson Cherian]

Might be off topic :p, but can you verify the permissions here ?

https://confluence.atlassian.com/jirakb/unable-to-browse-for-users-and-groups-120521888.html

[Deleted user]

I can browse all other users. It just seems like the customers are only recognized in the Service Desk project. 

Obviously there is a use case where a customer for a service desk will become a jira user. So this must be possible.

[Deleted user]

The only place the user is found is when I search in the Service Desk project. 

[Thompson Cherian]

Did you try adding them to the jira-users group ?

[Deleted user]

When searching they do not show up as users at all...