Add organization on creation based on the value of a field

[Stephen Hayden]

Is there an easy way to do this that I'm missing, or does it need to be a groovy script or something?  I take it this isn't as accessible as other options because it's a Service Desk feature?

Service Desk automation is so limited when it comes to editing issues, and don't see a clear way to do it using the automation plugin.

[Ivan Tovbin · Accepted solution]

Hi Stephen,

Indeed, you can't do it with standard JSD automation that comes out of the box due to it beeing so limited.

With 'Automation for Jira' plugin however, this can be done with almost no effort at all:

Trigger: Issue Created

Condition: JQL condition

Action: Edit issue

And of course this can also be done with scripting using ScripRunner for example, by creating a scripted listener or post function.

[Stephen Hayden]

Thanks, maybe I just need to do some testing to work out the syntax then.  I thought it wasn't supported in the Automation plugin because organizations=Service and Delivery (with and without quotes) didn't work while other fields in the same rule worked fine.

[Stephen Hayden]

Perhaps my version is too old.  With this edit action everything but the organization line fires.  Tried a bunch of things, changing case, reduced name of it so it had no spaces, with and without quotes, etc.

assignee=stephen.hayden
organization=SD
description=no really, it's a test
summary=testing123

Trying the latest version of lite on my local box and it works as expected (and man, is so much nicer too)