Adding Custom Values to Jira Automation

[Kinka Family IT]

Hi

I am trying to crete a automation email to send when a new issue is created, i have a custom field called brands (drop down list with multiple options)

How can i add this custom field to the email automation?

I have tried 

{{issue.customfield_10112}}

{{issue.brands}}

Thank you

[Mark Segall · Accepted solution]

Hi @Kinka Family IT - Please confirm my understanding:

• You have a custom multiselect field
• You're trying to email the selected values

If this is correct, the smart value syntax would be:

{{issue.customfield_10112.value}}

If multiple values are selected, they would be presented in a comma delimited format (e.g. Option 1, Option 3)

[Kinka Family IT]

Hi Mark

Thank you for your reply, unfortunately that didn't work

[Kinka Family IT]

I noticed my custom value are not set to a specific project, could this be why they are not showing?

[Mark Segall]

You'd have issues selecting values if the field context was the problem.

Can you confirm that the field is in fact set during issue creation? 

[Mark Segall]

Nevermind - Just saw one of the other community members ask the question.  So the issue is being created and then the field is set by automation after it is created?  If that's the case, you may want to change your issue trigger to Field Value Changed.  This would mean that the email would go out any time that field is changed, but it would assure that you're not running into automation collisions.

Note - You would also need to check the box in rule details to allow the rule to be triggered by other rules.

[Marc - Devoteam]

Hi @Kinka Family IT 

Quick and maybe simple questions from my side

1. Is the Field Brands mandatory on issue creation?
2. Would you be able to share a screenshot of a created issue?

If all above is correct and an issue has a value for the Brand field.

I would suggest you to add the edit action: Re-fetch issue data, before the action to send the email.

[Kinka Family IT]

Hi 

There is a automated process which chooses the value based on the senders domain name

Here is a screenshot of a issue

thank you for your help

[Marc - Devoteam]

So @Kinka Family IT 

When the issue get created an automation runs to set the brand, if I'm interpreting you correctly?

To sum-up:

1. Issue gets created
2. Issue created
3. Automation to set the Brand field

So if the brand is set automated, you can only use the value in the field when that field is populated.

The I would suggest to change the automation, to not to be on issue creation. Set an automation on issue updated.

Change the Issue Field Condition Components to Brand.

[Kinka Family IT]

Thank you everyone

I was able to get this working by adding the send email function in the same automation that was adding the branding after performing a re-fetch data

Thank you again for your time and assistance 

[Kinka Family IT]

@Mark Segall  anychance you know the answer for this? i saw you relied to a few others having the same issue?

[Derek Fields _RightStar_]

Is there any value that is being shown where you have referenced {{issue.brands}}? The syntax is correct.

[Kinka Family IT]

No, as you can see no values are being shown

thank you for your help

[Kinka Family IT]

These are the values I have tried and the corresponding JSON for reference

{{issue.url}}

${{issue.customfield_0010112}}

${{issue.brands}}

{{issue.brands.name}}

${{customfield_10112.value}}

$ {{issue.fields.customfield_10112.value}}

{{brands.value}}

{{issue.brands - test.value}}

{{issue.customfield_10112}}

{{issue.customfield_10113}}

{{customfield_10108.value}}

$ {{brand.value}}

[Valerie Knapp]

Hi @Kinka Family IT , thanks for your question.

Please check here - Jira smart values - issues | Cloud automation Cloud | Atlassian Support

and / or here Find the smart value for a field | Cloud automation Cloud | Atlassian Support

Please can you confirm also that there is a custom field value in the issue you are using to test?

If you can provide the audit log for the rule, this can also help us with the troubleshooting.

Cheers

[Kinka Family IT]

Hi Valerie

Please see below, I have looked through the links you sent me, tried adding the custom field but still not showing when automating the email

Thank you for your help