Adding Deadlines to Tasks

[Murat Agac]

Hi All,

is it somehow possible to add deadlines to tasks? Like days and maybe even hours?

Regards

Murat

[Benito Picarelli · Accepted solution]

Hi Murat,

It seems like you are looking for an SLA-like functionality, such as the behaviour described on this page: https://confluence.atlassian.com/servicedeskserver031/setting-up-slas-802164805.html

The catch is that this functionality is restricted for the JIRA Service Desk application and projects.

So, in a scenario where JIRA Service Desk is not available for you, you will need to rely on a plugin or something like that to perform this. Time to SLA is an example of plugin like this: https://marketplace.atlassian.com/apps/1211843/time-to-sla?hosting=server&tab=overview

Cheers,
Benito Picarelli

[Murat Agac]

Thanks a lot! Some really interesting stuff on the marketplace!

Murat

[David Friedrich]

Hi Murat,

yes you can. Easiest thing would be, to use the 'Duedate'.

The question is rather, what do you want Jira to do with a ticket that missed it's deadline?

• inform me -> set up a filter, display filter results on a dashboard
• escalate to another assignee -> automation rule
• escalate to a certain status -> automation rule + workflow design

[Murat Agac]

Thanks, David! I will look for this solution! Yesterday I couldn not find "Duedate", but today maybe!